The Samsung Galaxy Note 7 was one of the most anticipated smartphones in 2016, even if its price wasn’t accessible to everyone. Unfortunately, as soon as the new owners started using the phablet, problems appeared: many units caught fire and Samsung had to recall all units and replace them with “safe” Note 7 devices, but it seems that even the new phones were defective and the South Korean manufacturer decided to permanently discontinue the flagship. This caused $17 billion in lost revenue and customers are now desperate to return their device before a catastrophe happens.
“Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note 7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note 7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note 7 or a replacement Galaxy Note 7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note 7. If you bought your Galaxy Note 7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.”
Galaxy Note 7 Owners need to do one of the following :
1. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices;
2. Contact your point of purchase to obtain a full refund.
In this article we’ll tell you how US carriers and retailers are handling the returns and how to successfully get rid of the Galaxy Note 7.
Remember that if you’re allowed to exchange it for another Samsung phone, you will get $25 in store credit.
Samsung
The company can be contacted at this number: 1-844-365-6197. You will have the option to get a full refund for the device and accessories bought for it, or to exchange it for a Galaxy S7 or S7 Edge.
AT&T
Contact number is 1-800-331-0500, but you should simply go to the nearest AT&T retail store and talk to the representatives. The retailer offers you the possibility to exchange the Note 7 for other Samsung device and receive the $25 credit in your bills, within two cycles.
Verizon Wireless
The company’s contact number is 1-800-922-0204. The carrier wasn’t very pleased with this recall, but it accepted the deal to exchange the Note 7 for another device or to offer a refund.
T-Mobile
The retailer is allowing customers to keep promotional content or accessories such as free Netflix subscriptions, SD cards etc. But if you want to get a full refund for your phone and accessories, the company won’t oppose, and in addition, it will offer the $25 credit when exchanging the device for another Samsung phone. For more info, you can contact the company at this number: 1-844-275-9309.
Sprint
The only difference between Sprint and other carriers is that it offers the $25 credit within three billing cycles, when exchanging the Note 7 for a Galaxy S7 or S7 Edge. More info can be obtained at this number: 1-888-211-4727.
US Cellular
Although the company hasn’t updated its website to inform its customers about the discontinuation of the Note 7, without a doubt, it makes exchanges and full refunds. Please contact the carrier at this number: 1-888-944-9400
Best Buy
Lastly, this retailer accepts returns and exchanges and it offers freebies and full refunds for accessories. More info can be obtained here: 1-888-237-8289.
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