Android Century
  • Home
  • Android Zone
    • Android Apps
    • Android Games
    • Apps APk Files
    • Games Apk Files
    • Apps Hack Tricks
  • Reviews
  • Fantasy Zone
    • Entertainment
    • Quotes and Status
    • Life Style
    • Home Made Tips
    • Hair Care
    • Skin Care
    • Fantasy Tips
  • Tricks
    • Free Recharge
    • Free Internet
    • shopping Cashback
    • Recharge Cashback
  • Tech
  • Mobiles
  • Gadgets
  • News
  • How To's
  • Software
Breaking
Loading...

Featured post

How to Take Great Photos With Apple's iPhone X

Recent Posts

Labels

  • Android Apk Files
  • Android Apps
  • Android Games
  • Apps Apk Files
  • Entertainment
  • Fantasy Tips
  • Gadgets
  • Hair Care
  • HomeMade Tips
  • How To's
  • News
  • Quotes
  • Quotes & Status
  • Recharge Cashback
  • Recharge Promo Codes
  • Shopping Cashback
  • Technology
  • skin care
Home / News / No process losses because of chatbots, AI: Banks

No process losses because of chatbots, AI: Banks

Latest Govt. Jobs 20:38:00 News Edit
No job losses due to chatbots, AI: BanksThe financial sector in India is driving investments into chatbots and artificial intelligence (AI) to augment customer service, but bankers are convinced that there would not be job losses as these new tools will only complement staff.
When it comes to AI it is not upstarts but big guns of banking with resources, which are driving investments.


State Bank of India (SBI) is working with IBM to make use of Watson - an answering computer software to assist staff and employees. HDFC Bank has tied up with artificial intelligence firm Niki (funded by Ratan Tata and Ronnie Screwvala) to bring in conversational banking.

Last week, Yes Bank partnered Payjo to launch AI-led digital initiatives. Among other things, the bank is looking at AI solutions based on speech recognition. The bank has also launched Yes Tag - a chatbot-based app to seamlessly engage in chat banking on five messaging platforms: Facebook Messenger, Twitter, Skype, Telegram and WeChat.
SBI is also looking at using artificial intelligence to address some of the standard requests at call centres. "We find that chatbots are useful for employees. For instance, if an employee has entered a particular screen and does not know how to proceed, the software will sense inactivity and a bot will pop-up offering assistance," said Mrutyunjay Mahapatra, deputy MD and chief information officer, SBI.
According to Nitin Chugh, digital banking head, HDFC Bank, the website chatbot has seen one lakh conversations in one week, with the bot concurrently running 700-750 conversations.

Chugh, however, points out that bots are not there to replace customer executives but to complement them and to provide customers with a richer experience. "In any case the routine queries are moving to the self-service mode. Most of the calls now pertain to when the caller is worried about a transaction and wants to speak to a human," said Chugh.
ICICI Bank has found success in using chatbots for answering queries on remittance to India. "In remittances using Swift we have noticed that customers are always concerned on whether the money has reached the beneficiaries banks account. The queries are standard," said B Madhivanan, chief technology and digital officer of ICICI Bank.
The bank is also using artificial intelligence to replace "dumb search" on its website with something that is more intuitive. Madhivanan said, "We are still at level one when it comes to the stage of maturity. The next level would be the equivalent of Apple's Siri or Amazon's Alexa."
Share on Facebook Share on Twitter Share on Google Plus

RELATED POSTS


LG G7 with iPhone X-like notch

Oppo F7 India launch confirmed

Alcatel 1x with Android Oreo (Go ed...
No process losses because of chatbots, AI: Banks No process losses because of chatbots, AI: Banks Reviewed by Latest Govt. Jobs on 20:38:00 Rating: 5

0 comments:

Post a Comment

Newer Post Older Post Home
Subscribe to: Post Comments ( Atom )

Search This Blog

TEST BOOK FOR GOVT ENTRANCE TEST

TEST BOOK FOR GOVT ENTRANCE TEST
Find All Latest book for preparation of SSC,RAILWAYBANK PO,RBI,BANK CLERK,GATE ME,GATE CE are available here in less prices, to check out the books click here

Translate

  • Popular Post
  • Random posts
  • Category

Popular Posts

  • Teen Patti Offer 2018: Refer and Earn Flipkart Vouchers Free
    Teen Patti Offer 2018: Refer and Earn Flipkart Vouchers Free
    Teen Patti Refer & Earn Offer:  Hey Guys! Today I make an article about Teen Patti Referral ...
  • 11 things you should understand approximately iOS 11
    Apple introduced the following version of its running system for the iPhone and iPad, iOS eleven ...
  • KingRoot 4.8.1 (136) APK Latest Version Download
    Download KingRoot Latest Version 4.8.1 In Tools by Developer KingRoot Studio ( 4.x / 5  average ...
  • How to Disable Your Mac’s Touchpad When Another Mouse Is Connected
    Laptop trackpads can be annoying. Your palm hits them while you’re typing, moving your cursor ...
  • How to Gain Root Access of An Android Device via KingoRoot Software
    What Does Root Access Mean? Gaining root access of Android is the process of modifying the ...
  • Researchers trick 'CEO' email scammer into giving up identity
    Businesses targeted in email scams don’t always have to play the victim. They can actually ...

Random Posts

  • How to link Google AdSense with WordPress Plugin Guide
    How to link Google AdSense with WordPress Plugin Guide
    11.04.2017 - 0 Comments
    When ever a new blogger look out to make cash from their weblog using AdSense, one of the first few element…
  • Google parent accuses Uber of stealing self-driving car technology
    Google parent accuses Uber of stealing self-driving car technology
    24.02.2017 - 0 Comments
    Alphabet on Thursday filed a lawsuit accusing Uber and its self-driving vehicle…
  • How Do You Disable a Computer’s Hard Drive LED Light?
    How Do You Disable a Computer’s Hard Drive LED Light?
    15.03.2017 - 0 Comments
    When you are busy working on your laptop, the last thing you need is a constantly flickering hard drive…
  • How to Remove a Tan Fast and Instantly?
    How to Remove a Tan Fast and Instantly?
    02.04.2016 - 0 Comments
    How to remove a tan fast and instantly? Undesirable tans can be a torment -particularly when you’re left with…
  • Now Microsoft's Windows Server OS runs on ARM chips, with help from Qualcomm
    Now Microsoft's Windows Server OS runs on ARM chips, with help from Qualcomm
    10.03.2017 - 0 Comments
    Microsoft has warmed up to Qualcomm to make a Windows 10 PC based on its ARM chip, and now the companies…

Labels

Android Apk Files Android Apps Android Games Apps Apk Files Apps Hack Tricks Entertainment Free Internet Freecharge Gadgets Games Apk Files How To's Laptops Guide Mobiles Reviews Technology Viral's android zone free recharge

Entertainment

Tricks

Popular Posts

  • Researchers trick 'CEO' email scammer into giving up identity
    Businesses ...
  • How to Gain Root Access of An Android Device via KingoRoot Software
    What Does Root ...
  • How to Disable Your Mac’s Touchpad When Another Mouse Is Connected
    Laptop ...
  • Tinyowl Freecharge Offer – Get 15% Cashback + extra 25% cashback using Freecharge [Ultimatez Tricks]
    Tinyowl Freecharge ...
  • Infocus Vision 3 review
    What happens when ...
  • EVGA redesigns its graphics cards following overheating concerns
    Following a ...
  • 11 things you should understand approximately iOS 11
    Apple introduced ...

Random Posts

  • Apple iOS source code leaked
    Apple iOS source code leaked
    09.02.2018 - 0 Comments
    Apple iOS source code iBoot leaked online, but company says it is not a cause for concern. (Source:…
  • The Top  best free PDF to Word converter of  2017
    The Top best free PDF to Word converter of 2017
    25.02.2017 - 0 Comments
    Free PDF to Word converters Portable Data File (PDF) documents are designed for sharing…
  • Bangalore students build eco-friendly fridge that needs no power
    Bangalore students build eco-friendly fridge that needs no power
    15.03.2017 - 0 Comments
    Two ninth graders in the city have come up with a `refrigerator' that can preserve perishables without using…
  •  Samsung Galaxy Note 7 parts may be about to go on sale in new phones
    Samsung Galaxy Note 7 parts may be about to go on sale in new phones
    21.02.2017 - 0 Comments
    Samsung may be looking toward selling unused Galaxy Note 7 components inside…
  • Asus ZenWatch 3 review
    Asus ZenWatch 3 review
    17.03.2017 - 0 Comments
    Asus VERDICT The ZenWatch 3 is a well built, premium Android Wear watch. The design may be a little too…

Most Popular

  • Teen Patti Offer 2018: Refer and Earn Flipkart Vouchers Free
    Teen Patti Offer 2018: Refer and Earn Flipkart Vouchers Free
    Teen Patti Refer & ...
  • SAMSUNG GALAXY J7 (2016) REVIEWS
    SAMSUNG GALAXY J7 (2016) REVIEWS
    SAMSUNG GALAXY J ...
  • Top 5 Best SmartPhones under 7000 Rs (March 2017)
    Looking for the ...
  • Apple, IBM, Cisco are huge because of Indians, do not deny them H-1B visa: RBI Governor Urjit Patel
    ...
  • SAMSUNG GALAXY J7 (2016) Specifications
    SAMSUNG GALAXY J ...
  • BlackBerry Teases Marshmallow Beta Testing for Priv by Next Week
    Blackberry ...
  • LG Q6 Review
    LG Q6 Review
    2017 is ...

Contact Form

Name

Email *

Message *

Offers Zone

Created By Android Century Distributed by Android Century
  • Home
  • About us
  • Contact us
  • Privacy policy
  • Terms of use
  • Advertise here
Subscribe Via Email Subscribe To Android Century By Email And Get Free Updates. ;-)


Your email address is safe with us!